As a client of Jelsema Veterinary Clinic in downtown Hudsonville, you can expect our full attention to your pets’ needs. However, in order to remain in compliance with state and federal social distancing mandates and limit exposure within the clinic, we are practicing medicine a little differently than we have in the past.
When you arrive at the clinic, please call our main number (616) 662-6230 to check in with our customer service staff. We ask that you stay and relax in the comfort of your vehicle while we prepare the exam room for your pet or gather your medications/food. Our lobby remains closed to the public at this time.
If your pet is at the clinic for a wellness or sick pet appointment one of our trained staff members will meet you at your vehicle and then escort you into one of our exam rooms. At this time, we are only allowing 1 adult to accompany a pet in with their appointment. The doctor and technician or assistant will then join you in the room for your pet’s appointment. Any client that wishes to remain curbside may absolutely do so. Please know, that we are still performing the same superior level of medicine, just from afar.
Brief rechecks, technician appointments, and surgical drop-offs are still being handled curbside. A staff member will come to your vehicle after you check in over the phone, obtain a brief history, then bring your pet into the clinic for that day’s visit. We ask that you remain in your vehicle while we evaluate your pet.
If you are picking up medication or food from the clinic, please call the front desk upon arrival and we will bring your products out to your vehicle.
Payment for curbside services may be completed over the phone or car-side. We continue to accept credit/debit cards, checks, cash, CareCredit, TRIP, and Scratchpay.
Please note: Our phone lines are extremely busy. If you are checking in for an appointment and are diverted to our voicemail, please call us back right away so we may speak to you directly. Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We are working diligently to ensure any delays are kept to a minimum.
