As a client of Jelsema Veterinary Clinic in downtown Hudsonville, you can expect our full attention to your pets’ needs. However, in order to remain in compliance with state and federal social distancing mandates and limit exposure within the clinic, we are practicing medicine a little different than we have in the past.
When you arrive for your appointment, we ask that you remain in your vehicle and call our main number (616) 662-6230 to check in with our front desk. We will then send one of our veterinary technicians to your vehicle and they will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor. Once inside your pet is brought inside, one of our veterinarians will examine your pet, call you with further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if needed. Once the visit is completed, the technician will return your pet directly to you, following up on any discharge instructions including medications being sent home, diet changes and doctors treatment plan recommendations that the doctor had discussed with you. We can also schedule your next visit.
If you are picking up medication or food from the clinic, please call the front desk and we will bring your products out to your vehicle.
Payment for services may completed over the phone or car-side. We continue to accept credit/debit cards, checks, cash, CareCredit, TRIP, and Scratchpay.
We hope that curbside service is only temporary and that business may resume as normal in the near future. We miss the face to face interaction and hope to see you, your human and animal family members shortly! Please know, that we are still performing the same superior level of medicine, just from afar.
Please note: Our phone lines are extremely busy. If you are checking in for an appointment, please call us right back so we may speak to you directly. Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
